If you're facing issues with your Arlo camera, such as Arlo camera not recording or the Arlo camera offline, you’re not alone. Many users encounter these problems, but fortunately, there are steps you can take to resolve them.
Understanding Arlo Support
Arlo Support is designed to assist users in troubleshooting and maintaining their security systems. Before diving into solutions, it’s important to ensure that your camera is set up correctly. This includes checking your Wi-Fi connection, as connectivity issues can often lead to both recording failures and cameras going offline.
Common Issues and Solutions
Arlo Camera Not Recording: If your Arlo camera not recording, there could be several reasons behind this. First, check the camera's settings in the Arlo app. Ensure that the camera is armed and that motion detection is enabled. Sometimes, a simple adjustment to the sensitivity settings can make a significant difference. Additionally, verify that the camera has enough battery life or is properly plugged in if it’s a wired model.
Arlo Camera Offline: When your Arlo camera offline, it usually indicates a problem with the internet connection. Begin by checking your Wi-Fi signal strength where the camera is located. If the signal is weak, consider moving the base station closer or using a Wi-Fi extender. Restarting both the camera and the base station can also resolve connectivity issues. If the camera remains offline after these steps, you may want to reset it and reconfigure it through the app.
Additional Tips
Firmware Updates: Regularly check for firmware updates through the Arlo Support app, as outdated software can cause performance issues.
Customer Support: If you’ve tried the above steps and are still having trouble, reaching out to Arlo Support can provide additional help. Their team can assist with more complex issues that may require specialized knowledge.
In summary, if your Arlo camera not recording or is Arlo camera offline, take a moment to review your settings, check your connectivity, and consider reaching out to Arlo Support for further assistance. With the right troubleshooting steps, you can get your security system back on track.
