In July 2024, a user attempted to log into their Freewallet account containing a significant amount of cryptocurrency. They were prompted to enter an authorization code that never arrived. After contacting Freewallet support, the user was asked to provide screenshots and further details. Despite sending over 20 follow-up messages, the promised code never materialized, leaving the user unable to access their funds.

Unfortunately, this is not an isolated incident. Numerous reviews and user accounts suggest Freewallet deliberately blocks access to user funds under flimsy pretenses like "suspicious activity" or unsubstantiated KYC/AML requirements. In many cases, users are left in limbo with no meaningful support from the platform.

To protect yourself from similar issues, avoid Freewallet at all costs. If you’ve experienced something similar, document everything—screenshots, emails, and correspondence. Share your story with law enforcement and advocacy groups who can amplify your case and pressure Freewallet to act.

Remember: a crypto wallet should protect your assets, not put them at risk.